JV-HelpDesk - Categories and How do we use them
For better organization of content, tickets can be classified into different categories or departments. Tickets can be assigned to categories, one category per ticket. There is no limit to the number of categories that you can create in JV-HelpDesk. You can also have any level of nesting for categories.
You can create categories from JV-HelpDesk Dashboard - Categories menu. When you create categories, please ensure that you do the following
- You can select specific user groups that are allowed to open new tickets in categories.
- To configure this, please click on the "Permissions" tab and set "Create" permission to "Allow" for the usergroups that you wish to allow access.
- This way you can configure different user groups to operate on different categories.