JV-HelpDesk - Installing Component and Module

This article will help you in doing a fresh installation of JV-HelpDesk component and plugins... Ensure that you have the latest version of JV-HelpDesk for Joomla with you. You may download the latest version from  Customer Area.

Once you download the product, please unzip the downloaded file first before proceeding any further. You will find zip files in the unzipped folder which you need to install separately as given below: 

Please do the following to install JV-HelpDesk component and module:

 Component Installation:

  1. Login to your Joomla! admin panel and go to Extensions Manager.
  2. In "Upload Package File", browse and select the downloaded component zip file (com_jvhelpdesk_<version>.zip in unzipped folder) and click on "Upload & Install".
  3. Joomla! will read the package and will automatically install the JV-HelpDesk component.
  4. After installation you will see "Please Continue" message on the screen.

  5. Dont forget to click on the Install/Upgrade button at the bottom. You will be taken to the following screen when you click on that button.

  • Click on the Install/Upgrade button in that screen, and post installation procedure will be run. You will see a message about completion of installation or upgrade as follows:

Module Installation:

  1. Login to your Joomla! admin panel and go to Extensions Manager.
  2. In "Upload Package File", browse and select the downloaded module zip file (mod_jvhelpdesk_<version>.zip in unzipped folder) and click on "Upload & Install".
  3. Joomla! will read the package and will automatically install the JV-HelpDesk module contained in it.
  4. After installation you will see a installation successful message on the screen

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